•Check address format:Solana addresses are 32-44 character Base58 strings, EVM addresses (Ethereum/Polygon/Avalanche) start with 0x (42 chars), and Bitcoin addresses start with 1.../3.../bc1...
•Check BYOK settings:Detailed analysis such as holder analysis requires a Helius API key. Set it up in Settings > API Keys.
•Wait a moment:Tokens with a large number of transactions may take longer to analyze.
"Address not found" error
•New address:Addresses with zero transactions cannot be scanned.
•Check for typos:Double-check the address and make sure it was copied correctly.
Scan limit reached
•Monthly reset:Scan counts reset on the 1st of each month.
•Upgrade your plan:Get more scans with a paid plan.
API Issues
401 Unauthorized Error
•Check your API key:Make sure the correct API key is set in the Authorization header.
•Check your plan:API access is not available on the Free plan. Please upgrade to Starter or above.
429 Rate Limit Error
•Request interval:Add appropriate intervals between requests (minimum 1 second).
•Batch scan:Use the batch API instead of scanning multiple addresses individually.
Slow response
•Use caching:If scanning the same address repeatedly, we recommend caching the results.
•Async processing:For large volumes of scans, consider using webhooks for async processing.
Account Issues
Cannot log in
•Password reset:Use "Forgot your password?" on the login page to reset it.
•Email verification:If email verification is not complete, resend the verification email.
Verification email not received
•Check spam folder:Check your spam/junk folder.
•Resend:Wait a few minutes, then resend the verification email.
•Whitelist:Add DoNotReply@chain-analyzer.com to your email whitelist.
Cannot upgrade plan
•Payment info:Make sure your credit card information is entered correctly.
•Try another card:If the problem persists, try a different payment method.
Result Issues
False Positive
•Check details:Review the detection reasons and compare them against actual transaction history.
•Report:If you believe this is a false positive, please contact us to report it.
Suspected False Negative
•Latest data:ScamDB and RugCheck data are updated regularly. New scams may take some time to be reflected.
•Report:If you find a suspicious address, please report it to help improve detection.
Still having issues?
If the above solutions don't resolve your problem, feel free to reach out.